be responsible for managing inbound and outbound calls, directing calls to the appropriate departments
Responsibilities:
Answering and directing incoming calls in a professional manner
Taking messages and
clients via an inbound line and provide responses to general inquiries. Answer incoming calls and promptly and resolve customer issues. Maintain detailed call logs and generate reports as needed. Assist frustrated
clients via an inbound line and provide responses to general inquiries. Answer incoming calls and promptly and resolve customer issues. Maintain detailed call logs and generate reports as needed. Assist frustrated
PERFORMANCE AREAS Support Ignite in-house contact centres in organising people resources and monitoring daily fitness industry Formal or informal training in a call center environment Fluent in both written and verbal Proven track record of maintaining high levels of call forecasting in a fast-paced industry Ability to workforce planning tools nationally to support in-house call center operations. Build and lead the teams that
experience in scanning and indexing within a call centre back office environment Computer literate (MS
experience in scanning and indexing within a call centre back office environment Computer literate (MS
inbox, and correspondence Prioritizing meetings and calls across multiple time zones Arranging travel and experience in a similar capacity, working alongside a C-suite executive member/ the MD or CEO If you have
inbox, and correspondence Prioritizing meetings and calls across multiple time zones Arranging travel and experience in a similar capacity, working alongside a C-suite executive member/ the MD or CEO If you have
by discussing client requirements either via call centre or over e-mail advising on suitable options in
the CEO, screening and prioritizing emails, phone calls, and correspondence, and responding on their behalf Assistant or Personal Assistant, preferably supporting C-level executives.