incidents with software vendors if required. Updating internal knowledge base and documentation. Work with business
hardware troubleshooting. Completion of all stated internal and external training as per the individual Personal IT Support Environment Completion of all stated internal and external training as per the individual Personal
date Attend Trainer Certification programmes – internal/external Self-upskill on Industry updates and
date Attend Trainer Certification programmes – internal/external Self-upskill on Industry updates and
effectively execute job requirements keeping in mind INTERNAL and EXTERNAL HR and IT policies in place. Primary
hardware troubleshooting. Completion of all stated internal and external training as per the individual Personal customer environments. Completion of all stated internal and external training as per the individual Personal IT Support Environment Completion of all stated internal and external training as per the individual Personal
Resolving basic issues or interfacing with other internal teams to access the integrations and/or API's
hardware troubleshooting. Completion of all stated internal and external training as per the individual Personal
objectives. Interact with company managers on internal and external operations that are impacted by the
customers in a professional manner Provide feedback to internal and external stakeholders. Investigate / resolve