responsible for managing daily operations of the service desk, managing the service desk team, representing
end-user devices (printing, laptops, desktops, managed service desk, boardroom equipment, Microsoft Services
Business Continuity plan; People management: Manage Service Desk agents in delivering a speedy and efficient experience in: IT Service Management; Supervising or leading of a service desk environment; Workstation
LTE, etc). • Logging Support Calls on Manage Engine Service Desk (our ticketing system). • Assisting Customers
of all calls and job cards · Managing own customer service support desk The post Customer Service Representatives
status of call center initiatives. Manages interactions with Service Desk team to escalate or capture routine
Key Performance Areas would include, but are not limited to: · Accurately communicate via telephone, Team Viewer, Any Desk, Email, Skype, etc. in clear informative written English, without the use of jargon · Provide excellent service to customers and meet expectations based on agreed processes ·
Client Request Management : Efficiently triage incoming client requests using our Service Desk system. This
Overall Purpose of the Job: The supervision of a team of business analysis staff, including allocation of work and quality management, to plan, estimate and carry out programmes of business analysis work to time, budget and quality targets and in accordance with appropriate standards. Within a speci
iOCO Infrastructure Services: Where Challengers and Innovators Thrive.
We are seeking a Customer Service Engineer I to join our team. The successful candidate will play a vital role in ensuring customer satisfaction and maintaining the reputation of the company by providing