responsible for managing daily operations of the service desk, managing the service desk team, representing
end-user devices (printing, laptops, desktops, managed service desk, boardroom equipment, Microsoft Services
in a network, data center, IT service management, IT service desk and cyber security IT environment
LTE, etc). • Logging Support Calls on Manage Engine Service Desk (our ticketing system). • Assisting Customers
Westfalia Fruit Products situated at Midrand, has a vacancy for a suitably qualified and experienced IT Service Desk Agent. Reporting to IT service desk manager, the incumbent will be responsible for providing a higher-level service function on problem solving and advice to users of both new and est
of all calls and job cards · Managing own customer service support desk The post Customer Service Representatives
status of call center initiatives. Manages interactions with Service Desk team to escalate or capture routine
improvement of the major incident management process. Keep service desk informed of progress on major incidents
- Manage pre-implementation and post-implementation testing,
- Monitor Service Desk queue and
applications, Manage pre-implementation and post-implementation testing, Monitor Service Desk queue and manage