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responsible for managing daily operations of the service desk, managing the service desk team, representing
Customer service orientation - Able to handle a demanding customer environment. • Good problem-solving and decision-making skills. • Ability to handle pressure. • Customer service orientation - Able to handle a demanding customer environment. • Can communicate within the team and contribute
levels are maintained.
Monitor and manage service desk queues, ensuring that all tickets are managed
of first level IT support Manage transformation within the IT Service Desk relating to new technologies Management Project Management DevOps Agile Methodology JIRA & Confluence Service Desk Methodology Provider
service levels are maintained. Monitor and manage service desk queues, ensuring that all tickets are managed
service levels are maintained. Monitor and manage service desk queues, ensuring that all tickets are managed
LTE, etc). Logging Support Calls on Manage Engine Service Desk (our ticketing system). Assisting Customers
such as Incident Management, Change Management, and Service Desk operations. Scripting languages such
such as Incident Management, Change Management, and Service Desk operations.
- Scripting languages