opportunities for improvement. Customer Success Metrics: defines and tracks key performance indicators success. These metrics may include customer satisfaction scores, retention rates and usage metrics. These metrics
and workshops Leadership and influence change Metrics and reporting and presenting to key stakeholders impediments Provide agile training and workshops Agile metrics and delivery reporting Facilitate change management
assessments, reports, and metrics, formulating go-no-go statements based on reports and metrics, test progress,
scripts/monitoring to analyse and visualise important metrics about development processes Develop scripts/monitoring scripts/monitoring to analyse and visualise important metrics about reliability and availability Support operational
defined business areas by assessing and improving OE metrics such as average span, deepest layers, management ineffective line managers, employment costs and other metrics Shape and influence future thinking around organisational
defined business areas by assessing and improving OE metrics such as average span, deepest layers, management ineffective line managers, employment costs and other metrics Shape and influence future thinking around organisational
detailed feedback to business on key business metrics and assist the modelling team to drive strategic
operations Understanding of business models and metrics Expert knowledge of complex IT environments (technical
principles of Continual Service Improvement utilising metrics to ensure processes provide the anticipated value Continually analyse and refine service portfolio metrics to help shape the future ITSM and ITOM Strategy operations, incidents, changes, and performance metrics for auditing, analysis, and decision-making purposes