Must have a good understanding and knowledge of the rail industry. Knowledge of SAGE, Windows, Word, Excel
Plan tickets for teams every day (Project Management) Manage numerous teams and track daily tickets. Manage teams have completed daily summaries. Closing of tickets. Vehicle management (rentals, inspections etc.)
throughout the rest of the organisation and owning all tickets from cradle to grave Service Level Management Monitor service levels and functional ownership of all tickets logged from cradle to grave once escalated to a report on this weekly/ monthly. FCR is defined as a ticket resolved at first contact or by a single resource in under 1 hour. The target is 70% of tickets to be FCR. Ticket Ownership Responsible for delivering a within the agreed service levels, and owns all tickets from cradle to grave. Ensure that technical and
Plan tickets for teams every day (project management) Manage numerous teams and track daily tickets Manage Oversee that teams have completed summaries Close tickets Vehicle management (rentals, inspections etc.)
junior technician. Excellent with documentation Ticket management Site documentation Time Logging Strong
Plan tickets for teams every day (project management) Manage numerous teams and track daily tickets Manage Oversee that teams have completed summaries Close tickets Vehicle management (rentals, inspections etc.)
Representative. Will need to be able to travel to sell. Personality to sell cold calling. Technical Administration Representative. Will need to be able to travel to sell. Personality to sell cold calling. Technical Administration Representative. Will need to be able to travel to sell. Personality to sell cold calling. Technical Administration
Representative. Will need to be able to travel to sell. Personality to sell cold calling. Technical Administration Representative. Will need to be able to travel to sell. Personality to sell cold calling. Technical Administration Representative. Will need to be able to travel to sell. Personality to sell cold calling. Technical Administration
SQL Express etc
incidents and requests Track, route and redirect tickets Escalate re-occurring incidents Identify trends