asap-JHB - Hybrid Location: Gauteng, Johannesburg Metro, Midrand Job Type: Contract, expected to work Full-Time
asap-JHB - Hybrid Location: Gauteng, Johannesburg Metro, Midrand Job Type: Contract, expected to work Full-Time
management). Resolve incident tickets. Analyse and resolve problem tickets. Experience with VIP and End-user
safe and successful. Following up on incident tickets to make long term improvement. Actively making making suggestions to reduce the number of problem tickets. Proactive improvements in daily IT operations.
SQL Express etc
helpdesk and single ticketing system.
incidents and requests Track, route and redirect tickets Escalate re-occurring incidents Identify trends
times for orders Improved ticket response times Drives reduction in customer tickets Process optimization
applying SAP Notes
support, troubleshoot system issues, and handle tickets within defined SLAs
- Collaborate with clients