systems Responding to client IT support requests/tickets. Providing technical support on-site Offering solutions Join weekly meeting with the IT manager to track ticket and SLA progress Bachelor's degree in design engineering of on-site tickets & assist Head Office users remotely when required, depending on ticket volume. Driver's
end management of tickets and service requests reported by the customer. Manage Tickets and Requests Receive our customers Provide initial assessment of all Tickets, attempt first time resolution, and /or escalation onboarding projects and migrations Monitor and escalate Tickets according to the customer's SLA Keep users informed informed on status and progress of their Tickets Aid customer retention and satisfaction Help to improve
end management of tickets and service requests reported by the customer. Manage Tickets and Requests Receive our customers Provide initial assessment of all Tickets, attempt first time resolution, and /or escalation onboarding projects and migrations Monitor and escalate Tickets according to the customer's SLA Keep users informed informed on status and progress of their Tickets Aid customer retention and satisfaction Help to improve
limited to) the following tasks:
return, maintenance and safe custody of modules, ticket machines and related equipment and systems. Authorise collection of cash revenue, and ticket sales of the cashiers, ticket sellers, and outsourced service
report on all compan'y's Support Desk tickets received. These tickets will include End User Support, Environment both oral and written form. Escalate unsolved tickets to a SharePoint Developer as and when required
professional bodies - where applicable. • Regulatory Exam 5 •At least 3-5 years job-related experience •Strong
professional bodies - where applicable. • Regulatory Exam 5 •At least 3-5 years job-related experience •Strong
Science/Mathematics/Statistics
Science/Mathematics/Statistics