Lead, coach, and mentor contact centre agents and teams to achieve key performance indicators aligned aligned to company objectives. Manage contact centre agents and teams to meet set KPI targets through performance performance analysis reporting and feedback Analyze call centre data and metrics to identify trends, track performance industries 2 years in a 2IC or team leader role within a large contact centre Excellent interpersonal communication
software
We urgently require experienced Call Centre Team leaders for our client based in Pretoria. MUST have have a Quality Assurance certificate Team management Customer Service Quality Assurance Matric / Grade 12
A leader in the Insurance field is on the look out for Inbound Contact Centre Consultant to form part part of their Team.
This role requires the incumbent to successfully achieve the requisite regulatory
A leader in the Insurance field is on the look out for Inbound Contact Centre Consultant to form part part of their Team. This role requires the incumbent to successfully achieve the requisite regulatory checks
processes and plans.
- Must have an electrical qualification (N3 +) and have an understanding of wiring of meters
- Must have excellent telephone etiquette as you will need to assist customers with any technical issues faced
- Computer Literate
- Must have a clear criminal and credit check
The contact centre is responsible for the inbound telephonic servicing of the individual policyholder
seeking an experienced Client Contact Centre Administrator. The contact centre is responsible for the inbound To verify and update if necessary all personal contact information for clients including the Medical Aid and training will be done within our Client Contact Centre for all successful candidates. The successful their probation and training within the Client Contact Centre and may only be transferred to the Claims Assessing progress and skills gained within the Client Contact Centre. R11 000 - R16 000 - Monthly
Unique Personnel boasts over 50 years (established in 1970) of personnel and staffing experience, so it's not surprising that even though our main focus has been providing on South African Staffing Solutions, we now recruit internationally for over 5000 clients CONDENSED LIST OF DUTIES : Handle tele