The Assistant Support Manager (Opera) will work together with the Support Manager in managing the support
department/team's goals by respecting, trusting and assisting each other. Working together as a team to improve delivering Service Desk outputs. Incident Management Assisting with Incident and Problem management by identifying to the x64 / regional desktop support team for assistance. Identifying and reflecting in Services Now all as well as problem re-occurrences, in order to assist with Incident management. Utilising various resources incidents using their specialist in-depth knowledge. Assist in determining/identifying the root cause of an
between development and support environments Assisting with the business case Planning and monitoring appropriate format depending on methodology followed Assist with identification and management of risks. Frontend
between development and support environments Assisting with the business case Planning and monitoring appropriate format depending on methodology followed Assist with identification and management of risks. Frontend
Monitor Field Team groups for escalations and assistance requests, including switch renaming, device connection instructed otherwise or unsure of the outage reason. Assist Area Managers by addressing specific client issues contact with the client. APEX Support: Provide assistance on Apex with complex issues escalated from Senior
upgrades. Plan / Manage workload and distribution Assist Management with technical decisions Understand SP upgrades (SUM process and preparation task) Assist and guide with performance issues SAP EHP upgrade
based in Midrand. he Data and BI Analyst will be assisting the modelling and analytics team with all analytics feedback to business on key business metrics and assist the modelling team to drive strategic decision-making
environment, implementing security solutions as needed Assist in pricing out solutions in Google Cloud Platform Plan and conduct regular disaster recovery testing Assist customers in recovering from disasters if necessary fields. Regret that we are unable to provide assistance for any fields outside of this scope. Fields link: Advert is not tied to Kontak Recruitment. We assist in the employment process ONLY. Applicant Responsibility:
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Your Role:
- Assist in migrating critical business applications
guidance and assist team in making technical decisions Plan / Manage workload and distribution Assist Management SP upgrades (SUM process and preparation task) Assist and guide with performance issues System copies