performance indicators aligned to company objectives. Manage contact centre agents and teams to meet set KPI targets through performance tracking, coaching, and management Quality assurance as per strict quality standards
the Business Development Manager in administrative tasks, such as managing databases, handling customer processes. 5. Assist the Business development Manager with the development and implementation of strategies and potential clients. (D)Project Management: Experience in managing projects, including planning, organizing
and maintain a client contact matrix. Develop and manage client visit schedule. Liaise with customers on
and maintain a client contact matrix. Develop and manage client visit schedule. Liaise with customers on