proactive in resolving customer queries promptly. Promote total customer satisfaction internally and externally deliver quality service even when under pressure. Time management skills and self-starter. Product application
records of warranty claims, including repair orders, parts invoices, and warranty claim forms. Organizing and resolution of warranty disputes. Parts Management: Coordinating warranty parts orders and returns, including warranty-eligible parts, processing warranty claims for defective parts, and arranging for parts replacements
contribute their best version of themselves. • promoting a highly engaged workforce in a performance enabling Adherence to Schedule Employer Expectation First Time Query Resolution Adhoc Duties Knowledge - Self development Scores Service Level Calls Response Time Emails Indexing Response Time Departmental Quality and Quiz Average
contribute their best version of themselves. • promoting a highly engaged workforce in a performance enabling Adherence to Schedule Employer Expectation First Time Query Resolution Adhoc Duties Knowledge - Self development Scores Service Level Calls Response Time Emails Indexing Response Time Departmental Quality and Quiz Average
Training: Stay updated on terms and conditions of promotions and withdrawals. Attend educational seminars key metrics such as call abandonment and waiting times. Ensure adherence to policies for attendance and
Training: Stay updated on terms and conditions of promotions and withdrawals. Attend educational seminars key metrics such as call abandonment and waiting times. Ensure adherence to policies for attendance and
customer satisfaction
● Ad Hoc duties that form part of transactional processing
● Practice accountability to details and Quality
● Servicing
● Time Management
● Collaboration
● Adaptability
● Communication skills
● Acting skills
● Time management
● Ability to "read"clients
●
state-of-the-art office in Durban!
As part of our global customer-centric company, you''ll
work with us?
Competitive salary
Full-time permanent roles
State-of-the-art office facilities
and customer concerns. Parts and Inventory Management: Ordering necessary parts and materials for vehicle service appointments. Maintaining accurate records of parts inventory and usage. Work Order Management: Tracking
and customer concerns. Parts and Inventory Management: Ordering necessary parts and materials for vehicle service appointments. Maintaining accurate records of parts inventory and usage. Work Order Management: Tracking