Incident and Problem management by identifying and reporting re-occurring errors/problems to the relevant support where problems are being experienced on the Absa account for whatever reasons and re-assigning these incidents
documentations detailing progress, proposals, reports, guidelines an manuals for all tasks. In parallel above they will be responsible for detailed accountability for times spent and actions taken Attend to Developers to troubleshoot issues. • Compiling monthly reports. • Attend the weekly Customer support meeting. APIs (TCP/IP, HTTP, XML, JSON). • Experience in reporting and monitoring tools such as Grafana, Prometheus
on potential upgrades.
Manager on potential upgrades. Compile monthly reports for the IT Manager. Execute duties in accordance including creating bulk user accounts, deleting and modifying user accounts, setting up email , and home
implement scalable BI solutions, develop robust reporting dashboards, and provide strategic recommendations
processes, and reporting frameworks
Create visually compelling dashboards and reports that effectively
consistency and accuracy of reporting Defining and delivering metrics, reporting platforms and analytical develop and deploy specific dashboards and other reporting insights in a meaningful and well-articulated
quality assessments, reports, and metrics, formulating go-no-go statements based on reports and metrics, test work plans for engagements, status tracking and reporting, and production of high-quality deliverables for
develop BW reports primarily using BEX.
modelling and analytics team with all analytics, reporting and data needs. Will investigate large data related Design and build data models, dashboards, and reports using business intelligence tools to visualise
is present. • Monthly staff performance stats – report back to Service Delivery Manager on monthly performance Weekly; monthly; quarterly and annual team specific reporting and dashboards for management. Working together terms of customer support, i.e. functionality, reporting, automated tasks, etc. • Conducting post analysis