ensuring that agents meet performance targets, providing coaching and training to improve agent performance e and manage a team of call centre agents.
Requirements:
developing and motivating a team of call centre agents. Responsibilities KRA / Main Outputs and Responsibilities providing daily direction and communication to agents to ensure that daily and weekly targets are met to escalated customer issues from Agents Continually evaluate agent performance and conduct regular quality processes and procedures are adhered to. Coach Agents on issues arising during the course of operations team and conduct return to work interviews as required Prepare warnings and communicates effectively
Potential Tenants: Sourcing New tenants Dealing with agents (Sending cost sheets/arranging viewings) Sending Communicate with maintenance department – re white box requirements for new tenants. Supply sufficient information contractor/Lessee. Prepare Rent rolls for Bank/Agents Logging Eskom/City of Cape Town issue tickets – – for the buildings assigned to you. Requirements: Previous experience with Retail/Commercial leasing
Potential Tenants: Sourcing New tenants Dealing with agents (Sending cost sheets/arranging viewings) Sending Communicate with maintenance department – re white box requirements for new tenants. Supply sufficient information contractor/Lessee. Prepare Rent rolls for Bank/Agents Logging Eskom/City of Cape Town issue tickets – – for the buildings assigned to you. Requirements: Previous experience with Retail/Commercial leasing
SDM is advised of same. Action canvassing where required. Visit clients with SDM and resolve problems/educate list and rectify errors where required. Ensure VIP client requirements are met. Action container departments and ensure that the ‘holding emails' are sent if required. Monitor all abandon cargo notifications, ensuring box' clear and always updated. Ensure that where required Manifest Corrector instructions are issued timeously with the Durban documentation department where required. Process refunds for vessel name changes by issuing
SDM is advised of same. Action canvassing where required. Visit clients with SDM and resolve problems/educate list and rectify errors where required. Ensure VIP client requirements are met. Action container departments and ensure that the ‘holding emails' are sent if required. Monitor all abandon cargo notifications, ensuring box' clear and always updated. Ensure that where required Manifest Corrector instructions are issued timeously with the Durban documentation department where required. Process refunds for vessel name changes by issuing
the above mentioned role. The candidate will be required to be at the offices 3 times a week. FMCG preferable Analytics knowledge Client engagement competency Required to start soonest ASAP
move resources to achieve ad hoc short term requirements
Qualifications alifications and Experience required:
REQUIREMENTS
description from time to time as may reasonably be required given the nature of the Employers business and
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Requirements: