including service level complaints Conservation / Retention of business including RAR's, Cancellations and
personalized service to ensure client satisfaction and retention. New Business Development: Prospect and acquire
personalized service to ensure client satisfaction and retention. New Business Development: Prospect and acquire
of a client’s insurance programme to support retention and development of the business. Placement of
initiatives to increase customer satisfaction and retention. Keep abreast with industry and market trends
initiatives to increase customer satisfaction and retention. Keep abreast with industry and market trends
Monitor staff needs, turnover, recruitment, and retention Identify Learning and Development needs for direct actively participate in staff recruitment and retention activities; provide leadership and support for
Monitor staff needs, turnover, recruitment, and retention Identify Learning and Development needs for direct actively participate in staff recruitment and retention activities; provide leadership and support for
working closely with the marketing and customer retention teams. Churn Reporting: Generate regular reports
in order to promote customer satisfaction and retention. Finance Adhere to specified standards, policies