including the tracking and coordination of service desk functions
Operating within the Support Services Hub of the Services Desk Department, you'll be integral in ensuring contributing to the overall efficiency of our Services Desk Department.
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Operating within the Support Services Hub of the Services Desk Department, you'll be integral in ensuring seamless contributing to the overall efficiency of our Services Desk Department. PLEASE NOTE: This is a project-based
support at the service desk.
experience is an advantage. 2 year previous IT Service Desk experience Excellent data capture and typing troubleshooting skills Previous experience with a Service Desk Application Must show a good understanding between further resolution. Required to adhere to all Service Desk and Client specific processes Ensure that 98%
with, internal and external stakeholders in the Service Desk environment to ensure their on-going commitment commitment. Agree and publish the Service Desk objectives with these stakeholders and report on performance Business Continuity plan; People management: Manage Service Desk agents in delivering a speedy and efficient Service Management; Supervising or leading of a service desk environment; Workstation support. REQUIRED COMPETENCIES
do:
technical support offering. Reporting to the Service Desk Manager, this role requires a proactive, collaborative certifications Cisco CCNA 5 years' experience in an IT Service Desk support environment (3 rd line support) 5 years'
agreed software list. Oversees the campus’s ICT Service Desk to ensure calls are correctly allocated and At least 3 years’ experience as ICT Support/Service Desk agent Knowledge of Standard Operating Systems
base.