REQUIREMENTS:
·       ITSM (IT Service Management)
·       IT Operations Frameworks
(E.g., ITIL)
·       IT Service Delivery Management
·       Project Management
2019
3 years exp as an IT Manager or Service Delivery Manager
3 years of exp managing teams and
in managing vendor/service provider relationships
3 years of exp in managing information security
through on instructions from Service Coordinators and regional Operations manager.
Development Hardware, analysis, design, service management, architecture
experience in a network, data center, IT service management, IT service desk and cyber security IT e security, ITIL, EUC and Service Desk environment
Experience with SQL, CI/CD pipelines, and service management tools
- Excellent analytical and problem-solving
in protection services Infrastructure linking to CCTV/ alarm systems and Video Management Systems (VMS) concerning protection services Infrastructure linking to CCTV/ alarm systems and Video Management Systems (VMS) all risks relating to the protection services environment. - Manage costs associated with the protection site incidents related to protection services infrastructure. - Manage the performance of the vendors, and architecture and components of protection services management systems, including video management systems
in protection services Infrastructure linking to CCTV/ alarm systems and Video Management Systems (VMS) concerning protection services Infrastructure linking to CCTV/ alarm systems and Video Management Systems (VMS) all risks relating to the protection services environment. - Manage costs associated with the protection site incidents related to protection services infrastructure. - Manage the performance of the vendors, and architecture and components of protection services management systems, including video management systems
applications and Zuper or equivalent field service management systems 1 year of experience installing, applications and Zuper or equivalent field service management systems Proficiency configuring and using
in daily monitoring and resolution of IT Service Management (ITSM) VIP and end-user support requests Responsibilities: Daily monitoring and resolution of IT Service Management (ITSM) VIP and end-user support requests