Midrand. KEY RESPONSIBILITIES Lead and align Contact Centre solutions and partners to identify and qualify Present and sell the Enghouse Interactive Contact Centre Solution in coordination with the Pre- Sales teams
processes. They will ensure accurate reconciliations of bank statements to balance sheet and maintenance of the financial discrepancies are essential. This position calls for a diligent individual dedicated to maintaining
processes. They will ensure accurate reconciliations of bank statements to balance sheet and maintenance of the financial discrepancies are essential. This position calls for a diligent individual dedicated to maintaining
Appraisals annually
Develop credibility with segment (Regions, Costs centres, Contracts, sales segments and Service units) management analyse the International Financial Reporting Standards (IFRS) and the strategy of the Group to determine Management Treasury management Banking relationship management Banking master data management Relationship through decision support to business Management of banking master data and governance, aligned to Nexio DOA payroll controls and procedures Oversight of payroll banking files Interface between HR and payroll Management
market leader. Banking Importing of bank transactions on a daily basis, from STD bank to excel and from from excel to accounting system (/- 51 buildings) Bank allocations – allocation of incoming funds to owner done monthly (/- 51 buildings) Saving of month's bank statement on server (/- 51 buildings) Unallocated unallocated data to admin and if no reply, to STD bank for assistance. Debit Order Data capture information invoice payments – process loaded journal in the bank to pay attorneys Credit journals – process as requested
degree / Dip in Banking or Finance
7+ years of back-office exp
From banking, Investment and
based at one of their state-of-the-art contact centres in either Johannesburg, Umhlanga, Gqeberha or Cape week)
customer service. The engineer answers incoming calls, tracks all information on the Remedy system along accurately into the Remedy System Manage end to end all calls logged and providing updates to keep customers informed VIP's facing challenges and try and resolve on first call. Gathering information through analytical trouble Identify trends by monitoring and analysing incoming calls, problems and support requests. Use the required forthcoming attractions. Escalation and management of calls to agreed SLA's Avoid requests from breaching target
services via telephone or online mediums. This role calls for the ability to build and maintain relationships
prospects.
3. Generate potential contacts via cold calls, e-mail marketing, and other techniques.
4
price lists to ensure they align with company standards.
19. Consistently maintain a current customer