Second Line support to users Escalate calls Provide feedback on calls logged Matric Previous experience in
Forecasting Billing Attend Sales Calls, Practice Lead Calls & Staffing calls and take appropriate follow
Effective time and call management to support contractual objectives. Effective use of Call Management System delivery of services. Ensure effective resolution of calls within agreed timelines at expected service quality
technology architecture in alignment with their Head of Digital Product. This role balances management responsibility will include:
Reporting to the Head of Digital Product, you'll also work closely
NAS) Exchange troubleshooting Duties: Ensuring all calls are logged into the helpdesk system and having ownership notes are added to all calls. Managing the timely resolution of open calls and call actions across all customers must verify with Kontak Recruitment. Ensuring all calls are logged into the helpdesk system and having ownership notes are added to all calls. Managing the timely resolution of open calls and call actions across all customers
a Microsoft Dynamics 365 CE solution for our call centre of almost 1000 hosts, 24x7. We take pride in
business. ENVIRONMENT: A top cloud CRM and Contact Centre solutions company in Southern Africa would like external applications and APIs, such as contact centres and Asterix. Ensure data integrity, security, and
project documents control (advantageous) Microsoft office suite, and a generally high degree of computer benefits. All the above shall be in consultation with, Head of Asset Management and the IMS Manager. Salary:
the company's products inside out. They are often called upon to provide support to clients to be able to (depending on experience) Location: Somerset West (office-based position) Please apply online if you meet
and staff, during and after normal office hours.