Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback recognition initiatives as needed Operations Management Monitor call centre metrics and key performance indicators agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency success in managing contact centres Proven ability to work independently and efficiently manage a contact contact centre 7 years of management experience in a contact centre environment (Operations) Bachelor's degree
information is provided to the customer and that calls which cannot be resolved are escalated to correct limited to):
stable and reliable client experience possible. Call Centre Sales experience preferably Financial Sector English speaking At least 2 years' work experience in a Call Centre Environment. Matric. Good Command of
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knowledgeable Head of Customer Experience to join our team. The Head of Customer Experience is responsible for designing touchpoint. This role involves leading customer experience initiatives, fostering a customer-centric culture outstanding customer experiences. Responsibilities: • Develop and implement a customer experience strategy that to ensure a cohesive and consistent customer experience across all marketing channels (digital, social and drive continuous improvement in customer experience. • Develop and maintain metrics and KPIs to measure
Cover management. Management of Insurance Brokers. Annual Insurance renewals. Claims Management. Cell Cell Captive management. Comply with the requirements of the quality management system. Training. Process Special Projects and Ad hoc. Experience Minimum of 5 years' insurance experience in a similar role in the the logistics industry Proficient stakeholder management knowledge and / or skill Engage with clients
our customers with a digitally immersive sales experience online and in real time. Our philosophy is premised memorable experiences for anyone. Everything we do is thus built on creating a magical experience for every operations to set up for delivery, or just have experience in fast paced working environments who is a Go-Getter include: Ensuring the showroom floor customer experience is at its optimal through daily and weekly checks customers are treated professionally Manage the client experience of the delivery with the hostesses and
analyzing customer journeys and surveying customers Manage UG content to ensure maximum satisfaction for OBS improvement of customer processes and content improvement Manage OBS Inventory levels and pricing according to BU Collaborate on developing e-commerce customer experience and operational plan to support business objectives priorities Proactively manage online sales touchpoints including owned and partner sites Manage e-commerce inventory Analyse data and performance of e-commerce customer experience to draw performance insights, identify gaps and
Manages the sales function of the group with a view to increase market share and grow revenue by driving in account management duties, and also supervises a team of sales specialists. Focuses on account development degree/equivalent to an NQF Level 7 (specialist, management or technical). Computer literacy is essential etc.) Detail Valid driver's license. Experience (Minimum Experience Required - Number of years) Minimum must have sufficient sales/sales management experience, including managing a sales team. 5 Advantageous (Years)
& Metering company in Sandton seeks a Sales Manager to oversee, lead and increase the activities of related results as needed. Qualifications and Experience Bachelor's degree in marketing or business administration Minimum 5 years of experience as sales manager Minimum 10 years of sales experience Proven track record progress Analyzing sales data Presentation skills Management and leadership skills Developing budgets Mentoring