Service Delivery Manager – Operations The individual must play a critical role in ensuring the alignment alignment between the client service level agreement and operational delivery, whilst also removing the current execution of client operational add-ons to maintain consistency and quality in service delivery. 1. Customer Customer Relationship Management (CRM): Understanding CRM & ERP systems and processes to ensure smooth smooth communication and seamless service delivery to clients. Complete knowledge of ISO 9001, 45001
Our client is currently seeking a capable and experienced Office Administrator to manage the daily bookkeeping, administrative tasks, and facility management. They will be responsible for overseeing office cleaning staff, and providing excellent customer service by handling phone calls and inquiries.
Key
including invoicing, accounts receivable/payable, and financial record-keeping.
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business stakeholders with cost and month end management; including budgeting and forecasting. Influence meaningful financial analysis, models, reports and management presentations. Month end close of associated forecast in close interaction the Business Unit Managers, including understanding and explaining key drivers processes/procedures. Take responsibility for monthly Senior Management meetings. Assistance with the finance business preferably in consumer finance or wider financial services industry Excellent communication, presentation
business stakeholders with cost and month end management; including budgeting and forecasting. Influence meaningful financial analysis, models, reports and management presentations. Month end close of associated forecast in close interaction the Business Unit Managers, including understanding and explaining key drivers processes/procedures. Take responsibility for monthly Senior Management meetings. Assistance with the finance business preferably in consumer finance or wider financial services industry Excellent communication, presentation
flexibility and willingness to accept change.
flexibility and willingness to accept change. Managing conflict in an appropriate manner. Counselling
flexibility and willingness to accept change. Managing conflict in an appropriate manner. Counselling
skills. Diploma or Degree in Human Resources Management or IT (advantageous). Market related salary.
skills. Diploma or Degree in Human Resources Management or IT (advantageous). Market related salary.