respective business areas including and not limited to internal and external stakeholders. Implement management (30%) 2. Customer Liaison Management (30%) 3. Internal Liaison and Execution (15%) 4. Call Centre Performance products, policies, procedures and processes. INTERNAL LIASON & EXECUTION (10%) • Monitor and manage reports as required by the Line Manager • Manage internal stakeholders by sharing update on open orders Provides advice and guidance to Management on internal stakeholder related matters. • Implements and
all action plans are in place to
address internal and external audit findings
and monitor progress
effective working relationships with customers (both internal and external) to render highest quality of services
each POD • Ensure customer satisfaction both internally and externally • Liaise with the outbound department
each POD • Ensure customer satisfaction both internally and externally • Liaise with the outbound department