service, drive technology adoption, and proactively address client concerns to maintain high levels of client usage and adoption of technology, identifying and addressing any barriers or challenges. Client Satisfaction Satisfaction and Issue Resolution: Proactively address client concerns, issues, and escalations to ensure a high and conflict resolution skills to effectively address client concerns and issues. Ability to work collaboratively
with gambling boards in regards to any complains Address all major customer complaints. Manage team performance
delivery standards are met.
vigilant guardian, proactively identifying and addressing quality risks. The devil's in the
for proactive and reactive monitoring, swiftly addressing alerts related to service outages, and providing
Ensure high levels of customer satisfaction by addressing and resolving customer issues promptly. Develop
and/or concerns according to the relevant SOP. Address general product information enquiries timeously
and/or concerns according to the relevant SOP. Address general product information enquiries timeously
Ensure that client and participant questions are addressed, decisions have been acted upon and problems have
Ensure that client and participant questions are addressed, decisions have been acted upon and problems have