meet with clients as and when required. Managing adherence to client and service providers SLAs. Oversee control. Ensure that company IR process is always adhered to, in addition initiate and chair disciplinary that customer SLAs are being adhered to. Ensure that the operation adheres to licencing and permit requirements Compile daily, weekly and monthly management reports. Adhere to corporate governance. Assist with achieving
oversee security operations and clients, ensuring adherence to protocols and regulations, whilst maintaining Overseeing security operations and clients, ensuring adherence to protocols and regulations, and maintaining
oversee security operations and clients, ensuring adherence to protocols and regulations, whilst maintaining Overseeing security operations and clients, ensuring adherence to protocols and regulations, and maintaining
within the P&ID system. Quality Assurance: Adhere to the Department Quality Plan, ensuring all tasks tasks are performed as required by the plan. Adhere to Standards: Follow all client standards and practices
Satisfaction 30% Supervise Team 30% Supplier adherence to SLA's 10% Administration 10% Reporting 20% Indicators Ensure Customer Satisfaction: Ensure adherence to standard of ticket logging by team members minutes of receipt from client/ system. Ensure adherence to standard of ticket handling by the team members escalate to supplier/ internally if necessary Ensure adherence to standard of ticket resolution by the team members all disciplinary action, where required Ensure adherence to Customer SLA's: Resolve Customer escalations
Satisfaction 30% Supervise Team 30% Supplier adherence to SLA's 10% Administration 10% Reporting 20% Indicators Ensure Customer Satisfaction: Ensure adherence to standard of ticket logging by team members minutes of receipt from client/ system. Ensure adherence to standard of ticket handling by the team members escalate to supplier/ internally if necessary Ensure adherence to standard of ticket resolution by the team members all disciplinary action, where required Ensure adherence to Customer SLA's: Resolve Customer escalations
clients as and when required.
status
deadlines
Responsibilities?
- Incident processing and adhering to SLA standards.
- SAP BW transport management