Call Centre Team Leader, Illovo - Johannesburg
Market
commission
Responsible for managing the call centre sales team who process Inbound calls.
Help
/>Previous experience managing call centre staff
Call Centre Knowledge, Good admin skills
Duties
recruits, selects, assesses and appoint sales and admin staff
Manage and development departmental staff
be extremely disciplined. General admin skills The post Call Centre Agents appeared first on freerecruit
Reference: HC003109-Carol-2 Call Centre Agent (Insurance Industry) Retail Investments Service and Operations Operations (RISO) Role Purpose As a Call Centre Agent - Service Specialist within our RISO Service Centre resolving complex product related queries. As a Call Centre Agent - Service Specialist, you will be expected primary role in one of these channels, but all Call Centre Agents -Service Specialists are appointed to service experience. - Always keeping our clients (FA, admin staff and Channel Partners) informed and in the
industry. We are seeking a talented Call Centre Agent as well as Call Centre Team Leader to join our team and success. Call Centre Team Leader Assist in designing debtor engagement processes with the Call Centre Manager members. Monitor and manage call centre productivity. Compile call centre feedback as needed. Conduct Manage debtor engagement escalations. Achieve call centre performance KPIs. Create and implement incentive programs. Build sustainable morale and team. Call Centre Agent Contacting Debtors: Initiate contact with
client's Legal Collections Call Centre team. As a Legal Collections Call Centre Agent, you will be responsible software and additional tools effectively to manage accounts and track progress - Address customer inquiries
records of customer interactions, process customer accounts, and file documents as needed. Feedback Collection:
Minimum applicable experience (years): 3 years in Call Centre Management / Supervision Required nature of experience: Ensure other required documents, reports and email accounts are kept up to date and accurate. Sales 5% Ensure Ensure other required documents, reports and email accounts are up to date and accurate. Ensure proper knowledge
Experience in Short Term Insurance / Call Centre. • FAIS Compliance • Call Centre qualification will be advantageous Confident, • Excellent skills in Sales The post Call Centre Supervisor appeared first on freerecruit.co.za
Call Centre Consultants. The ideal candidates for this positions are: school leavers/students/junior & Afrikaans Ability to work shifts The post Call Centre Consultants appeared first on freerecruit.co
Matric 1 Year Call Centre experience Must be able to work independently, Must be able to work under pressure communication skills Duties: – Full Inbound Call Centre functions – Taking calls – Data Capturing – Client – Administration Salary : R 8000pm The post Call Centre Agents appeared first on freerecruit.co.za .