propose solutions to improve the support of (new) business processes Support the functional team with issues process owners Go-live preparation and post Go-live support Interaction with clients through meetings, calls system and providing support Executing the required changes through configuration Executing the analysis and and resolution of Production Support calls Monthly
solutions to improve the support of (new) business processes
implementation as well as the definition and execution of technical test cases. You will be responsible complexity of the existing solutions in place and support them with a high degree of competence Important:
the following steps in the Development Cycle are executed:
the following steps in the Development Cycle are executed: Preparation of system/technical documentation the following steps in the Development Cycle are executed: Preparation of any additional system/technical
the following steps in the Development Cycle are executed:
Analysis for Office WUSS packages. 1st and 2nd level support for incidents (troubleshooting and resolving) for Proactively propose solutions to improve the support of (new) business processes. Action and coordinate required from time to time. Support with Go Live preparation and support during Go Live (could be on on weekends, late evenings) Coordinate and Support SAP Basis team with issues and during upgrades. Coordinate Coordinate with Application teams, interface partners, support teams and other module consultants. Monitoring
Office WUSS packages.
Service Management Change Enablement Specialist to Support migration/transformation of existing IT Service experience with configuring, administering, and supporting large enterprise IT Service Management (ITSM) key topics included in the scope of services supported. Analyse KPIs to identify trends and areas requiring performance issues to ensure service standards. Supporting IT governance and audit requirements to maintain operational integrity. Providing different levels of support, managing incidents, and ensuring continuous operation
monitor and observe software reliability in the supported environment