Leaders to join and leader a team of customer care agents and quality assessor for an international company Stats Daily / Weekly / Monthly Monitoring the Floor (Call Centre) Attend Daily / Weekly / Monthly meetings meetings Pull and Monitor Stats Listening to Agent Calls Daily Attend to emails Ensuring that your team Instructions and Discussions Ensuring that your Daily / Weekly / Monthly tasks are done timeously Coaching and
leadership and mentorship to a team of supervisors and agents, promoting professional development and high performance