Tracker wants to act on all cancellation calls/e-mails received, with the focus on retaining the customer efficiently and in line with service level agreements and standards. Acting on all incoming calls within the SLA from internal and external customers. Resolving all cancellations and customer service queries and/or customer service delivery, a professional attitude at all times. The incumbent should have excellent interpersonal multi-skilling is required. Work accurately with high level of attention to detail. Advanced MS Office proficiency
Tracker wants to act on all cancellation calls/e-mails received, with the focus on retaining the customer efficiently and in line with service level agreements and standards. Acting on all incoming calls within the SLA from internal and external customers. Resolving all cancellations and customer service queries and/or customer service delivery, a professional attitude at all times. The incumbent should have excellent interpersonal multi-skilling is required. Work accurately with high level of attention to detail. Advanced MS Office proficiency
disciplines. DUTIES AND RESPONSIBILITIES: • Execute any level of change in a structured approach with the ability organization, through valuable data and a high-level view, in order to boost performance and improvement while ensuring change agility, and change stamina in all our employees • Assess the scope of the change and that addresses the needs of employees at different levels, catering for different information needs • Develop best practice environment • Ensure governance for all change management projects are intact, including
disciplines. DUTIES AND RESPONSIBILITIES: • Execute any level of change in a structured approach with the ability organization, through valuable data and a high-level view, in order to boost performance and improvement while ensuring change agility, and change stamina in all our employees • Assess the scope of the change and that addresses the needs of employees at different levels, catering for different information needs • Develop best practice environment • Ensure governance for all change management projects are intact, including
Pyrometallurgy Division. High level of diligence is expected to ensure a high level of productivity, output samples/feed materials from instructions and ensure all equipment is used correctly and responsibly to avoid housekeeping and working procedures at all times. Conform to all relevant SHEQ procedures, guidelines and assessments and procedures. This includes ensuring that all relevant SOPs are up to date and complied with QUALIFICATIONS:
Pyrometallurgy Division. High level of diligence is expected to ensure a high level of productivity, output samples/feed materials from instructions and ensure all equipment is used correctly and responsibly to avoid housekeeping and working procedures at all times. Conform to all relevant SHEQ procedures, guidelines and assessments and procedures. This includes ensuring that all relevant SOPs are up to date and complied with QUALIFICATIONS:
of dial levels to increase talk time, not allowing the abandon rate to exceed abandon level targets • • Monitor all off phone activities time - such as (Dispo , Dead, Meetings, Lunch Tea) - Escalate to Manager Checking of the recycle rules once a week to confirm all correct • Agent and Supervisor Administration on
shelves at all times Facilitate rotation of stock on a regular, FIFO basis Report low stock levels, out-of-stock presented and visible at all times, with correct labels and pricing Report all price discrepancies to management and courteous assistance and advice to all customers Ensure all out of stock queries from customers are with the customer service out of stock list Ensure all customer stock queries are dealt with and resolved uniform and badge are worn at all times Minimize any losses by handling all merchandise carefully Adhere
needs, and acting as the main point of contact for all service-related inquiries and issues. The Account proactively address client concerns to maintain high levels of client satisfaction. Responsibilities: Client with clients, acting as their trusted advisor for all technology-related matters. Understand clients' business concerns, issues, and escalations to ensure a high level of client satisfaction. Work closely with internal methodologies to track and improve client satisfaction levels. Account Planning and Growth: Collaborate with
technical support engineers, and ensuring the highest level of customer support. Manage and lead a team of technical and/or implementing special projects to improve the level of support offered by the entire Technical Support handle escalations. Can manage expectations at all levels of business. Manages multiple escalations simultaneously