Representative is responsible for answering client calls, listening to their concerns, and solving problems outbound phone conversations with clients as well as all electronic queries (Freshdesk Ticket, Website queries Responsibilities: ▪ Answering of inbound calls. ▪ Respond to client's emails and calls and identify the client's needs ▪ Accessing a situation – first call resolution. ▪ Adhering to all client services guidelines and procedures procedures. ▪ Keep record of all conversations in a comprehensive way according to the standard operating
Representative is responsible for answering client calls, listening to their concerns, and solving problems outbound phone conversations with clients as well as all electronic queries (Freshdesk Ticket, Website queries Responsibilities: ▪ Answering of inbound calls. ▪ Respond to client's emails and calls and identify the client's needs ▪ Accessing a situation – first call resolution. ▪ Adhering to all client services guidelines and procedures procedures. ▪ Keep record of all conversations in a comprehensive way according to the standard operating
the service call for a region. Prepare customer quotes. Customer Feedback regarding call outs Scheduling Scheduling call outs with in-house technicians and sub-contractors Logging and managing tickets on in-house with stores on documentation not received. Manage all paperwork as needed The successful candidate must professional articulation when answering customer calls. Must be able to work in a team Must be willing
the service call for a region. Prepare customer quotes. Customer Feedback regarding call outs Scheduling Scheduling call outs with in-house technicians and sub-contractors Logging and managing tickets on in-house with stores on documentation not received. Manage all paperwork as needed The successful candidate must professional articulation when answering customer calls. Must be able to work in a team Must be willing
and test case automation.
financial services, FHBC is also an Approved Training Centre with SAIPA (South African Institute of Professional years of articles, trainees will gain exposure to all the competencies required to become Professional
financial services, FHBC is also an Approved Training Centre with SAIPA (South African Institute of Professional years of articles, trainees will gain exposure to all the competencies required to become Professional
in Somerset West, Western Cape. Pre-screening of all patients while in hospital, prior to admission to contribute to problem-solving and innovation. Ensure all marketing is done in conjunction with the team to marketing strategies and decision-making. Patient-Centred Approach, commitment to patient care and well-being
in Somerset West, Western Cape. Pre-screening of all patients while in hospital, prior to admission to contribute to problem-solving and innovation. Ensure all marketing is done in conjunction with the team to marketing strategies and decision-making. Patient-Centred Approach, commitment to patient care and well-being
Administration: Monitor customer feedback regarding call outs and immediately address poor service feedback process paperwork and close out tickets. Ensure all tickets on the in-house system, is processed efficiently professional articulation when answering customer calls. Must be able to work in a team Must have a positive