Responsibilities:
knowledge and expertise with other Application Support Analysts & Service Desk Team to enhance the quality base articles. Minimum requirements Diploma in Information Technology or other relevant qualification Certificate Problem Management). Ability to effectively convey information of a highly technical nature to non-technical
achieve sales targets.
- Provide product information, address customer queries, and guide them through
various sites to meet with clients and gather information to compile quotes.
Qualifications
that the identity of whistle blowers and the information they provide are effectively. protected. Analyse by self and the team. Keep abreast of latest information and techniques specific to the investigative Project, and information platforms. OUTPUT 2: REPORTING Comply with proper information systems for reporting Responsibility for the integrity and relevance of the information submitted by the team. Training, growth, development
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specific queries. It is imperative that accurate information is provided to the customer and that calls which products and procedures.
relevant department/person Uploading all relevant information to system Processing Overtime Filing and Faxing
• Process client files and identify missing information -follow up on outstanding documents • Track the Liaising with clients to gather the relevant information for their files • Build relationships with clients
probing techniques are used to establish relevant information.