Job Purpose: The Helpdesk Technician is primarily responsible for providing technical support and advice (telephonic and email) within 4 working hours (Helpdesk SLA report). Accurately log all field support Experience: Matric CompTIA A N Min of 3 years' helpdesk technical experience Skills and Knowledge: Good
client portal solutions, as well as Android & Apple development Agile / Scrum experience PHP Development
individual/team performance Reporting: Monitor daily helpdesk reports Provide trend data analysis to team and
together as a team to improve service delivery Helpdesk Support Providing remote support to all Absa users
Service Desk environment