To ensure all incoming incidents are responded to promptly, maintaining a confident and professional approach to all communications To accurately assess the nature of incident, following specific procedures based upon that assessment. To accurately identify the severity of the incident and appropria
We are seeking a skilled SharePoint Developer with a strong background in application development
and support to join our team. The ideal candidate will have extensive experience in developing,
deploying, and maintaining SharePoint solutions, as well as providing ongoing support to en
In this second line support role in our growing Global Ecommerce and Mobile Apps support team, you will be responsible for investigating, resolving and escalating incoming customer incidents and requests. The team provides support to our global customer base covering multiple time zones. INVOLVES SO