a Restaurant Support Manager, you will play a vital role in providing guidance, support, and resources while upholding the Franchise brand standard. AREAS OF RESPONSIBILITY Drives, monitors, and implements franchisee on issues that hinder the relationship managers and benchmarking teams work. Monitors and acts acts when approved product spec is not adhered to. Manage and implement the Company way of consequences and standards as per the SOP guidelines. Provides opening support for new restaurant openings and revamps. Provide
Assistant Support Manager (Opera) will work together with the Support Manager in managing the support, processes involved in the support of the customers' systems through first and second tier support and is the escalation escalation point for support supervisors. Coach agents/technical staff when problem areas are identified. training for support staff by scheduling ongoing training programs. • Schedule support staff in a manner manner to ensure uninterrupted support service to our customers. • Also paying attention to the age analysis
Assistant Support Manager (Opera) will work together with the Support Manager in managing the support, processes involved in the support of the customers' systems through first and second tier support and is the escalation escalation point for support supervisors. Coach agents/technical staff when problem areas are identified. training for support staff by scheduling ongoing training programs. • Schedule support staff in a manner manner to ensure uninterrupted support service to our customers. • Also paying attention to the age analysis
& Accessory (P&A) business operational support to the OEM dealership network in order to optimize Parts and Accessory daily business operational support to dealer network and parts w/sale customers. Parts factory supply support personnel on orders, part no. creation, pricing. Transaction Risk management, Inventory Inventory management and providing ETA updates on back order parts as applicable. To optimize customer experience Dealer support for campaigns/promotions to improve sales. General adhoc parts warehouse support functions
into Africa, requires an experienced Customer Support Agent. This position is based in Midrand. Please industry experience. Matric and 3 years Customer Support / Internal Sales experience is essential Experience
PURPOSE The VIP Support Engineer (is the first point of contact for VIP's in request of support via Telephone/email Telephone/email or Automation. The VIP Support Engineer will proactively check the health status of VIP hardware timely fashion. The engineer provides desktop support, such as password or account related queries, Outlook to Operations Manager if it cannot be resolved. ROLE REQUIREMENT Pro-actively managing VIP's on the Vodacom telephone and email accurately into the Remedy System Manage end to end all calls logged and providing updates
Matric and 3 years Customer Support / Internal Sales experience is essential
Experience in a Medical
into Africa, requires an experienced Customer Support Agent. This position is based in Midrand. Please industry experience. Matric and 3 years Customer Support / Internal Sales experience is essential Experience
development/enhancements) Support Operations in the GROUP Plants as a part of the operations support team. Preparation process owners Go-live preparation and post Go-live support Interaction with clients through meetings, calls troubleshooting issues for the system and providing support Executing the required changes through configuration Executing the analysis and resolution of Production Support calls Raising Change Requests (CR's) and writing propose solutions to improve the support of (new) business processes Support the functional team with issues
responsible for ongoing 2nd/3rd level Customer support for multiple local/foreign-based clients and any providing specialist, high-level technical advice, and support for installing, testing, tuning, optimising, diagnosing such as operation systems, data (and database) management products, office automation products, embedded logged support incidents and calls. • Provide standby support (after-hours emergency support in alignment Quality monitoring & System Security Management • Manage system capacity and performance, proactively