and deal with all aspects of arranging in-house training. DUTIES & RESPONSIBILITIES: Liaising with employees at all levels to identify and assess training and development needs Compiling and presenting Identify training and development opportunities. Identify and assess current and future training needs. Create training manuals. Design and implement training plans and methods. Manage training budgets. Conduct Ensure quality assurance of training and development. Organise staff training sessions, workshops, and activities
drive a quality improvement culture within the Care Centre Human Resource Management ensuring optimal utilization relations management, performance management and training. Resident and Family Satisfaction by Ongoing relationship
Job Title : Call Centre Operations Manager Division : PG Glass Area : Bedfordview Closing Date : 31st services in Southern Africa. Over 110 Fitment Centres are available to replace or repair auto glass, glass in homes and buildings. A 24-hour contact centre is available to serve customers and process insurance the perfect opportunity for you As the Contact Centre Operations Manager, you'll play a pivotal role driving efficiency and excellence within our contact centre operations. Your main objective will be to provide
Job Title : Call Centre Operations Manager Division : PG Glass Area : Bedfordview Closing Date : 31st services in Southern Africa. Over 110 Fitment Centres are available to replace or repair auto glass, glass in homes and buildings. A 24-hour contact centre is available to serve customers and process insurance the perfect opportunity for you As the Contact Centre Operations Manager, you'll play a pivotal role driving efficiency and excellence within our contact centre operations. Your main objective will be to provide
Lead, coach, and mentor contact centre agents and teams to achieve key performance indicators aligned aligned to company objectives. Manage contact centre agents and teams to meet set KPI targets through performance assurance as per strict quality standards Facilitate training and development initiatives, including mentoring performance analysis reporting and feedback Analyze call centre data and metrics to identify trends, track performance 2IC or team leader role within a large contact centre Excellent interpersonal communication skills and
and deal with all aspects of arranging in-house training. DUTIES & RESPONSIBILITIES: Liaising with employees at all levels to identify and assess training and development needs Compiling and presenting Identify training and development opportunities. Identify and assess current and future training needs. Create training manuals. Design and implement training plans and methods. Manage training budgets. Conduct Ensure quality assurance of training and development. Organise staff training sessions, workshops, and activities
Matric • Minimum of 2 years relevant Sales Call Centre experience • Health & Wellness experience would
state-of-the-art facilities and a commitment to patient-centred care. With a comprehensive range of services and
state-of-the-art facilities and a commitment to patient-centred care. With a comprehensive range of services and
performance. Coordination and collection of annual cost centre budgets, including SAP models to calculate budgeted