Call Centre Manager - Western Cape A dynamic, innovative, and inspiring company providing fintech solutions multiple sectors is looking for an experienced Call Centre Manager with Inbound, Outbound and Customer Service Responsible for the effective running of the Operations centre Must ensure the highest level of customer satisfaction levels within the department ensuring workflow is managed Analysis of performance data ensuring that development ensuring KPI discussions are met and Performance Management in cases of underperformance Take proactive approach
looking for a Call Centre Manager to join their team in Cape Town . 1. Operational Management Oversee Daily smooth running of the call centre operations, handling inbound and outbound calls efficiently. Resource Resource Allocation: Manage and allocate resources to meet call volumes and maintain service levels. Capacity Monitor and analyze performance metrics, such as call wait times, resolution rates, and customer satisfaction 2. Team Leadership Team Management: Lead and supervise a team of call centre agents, providing guidance
Call Centre Manager - Western Cape A dynamic, innovative, and inspiring company providing fintech solutions multiple sectors is looking for an experienced Call Centre Manager with Inbound, Outbound and Customer Service Responsible for the effective running of the Operations centre Must ensure the highest level of customer satisfaction levels within the department ensuring workflow is managed Analysis of performance data ensuring that development ensuring KPI discussions are met and Performance Management in cases of underperformance Take proactive approach
Contributing to and driving sales by effectively calling clients Responsible for processing all correct 4500 plus commission and incentives. The post Call Centre Agents appeared first on freerecruit.co.za .
Experienced Call centre Agents Needed, Salt River, Cape Town. Company Name: NCRMC. NCR Management Centre, an an outbound Call Centre has an exciting opportunity for dynamic and energetic individuals to assume the the responsibility as Call Centre Agent - reporting to the Floor Manager. The successful candidates is Requirements: At least 1-year experience within an call centre environment; Knowledge of Debt Review Cancellation objectives as agreed with the coach/manager. Adhere to the call centre policies and procedures at all times
you to join our dynamic team In this exciting call centre-based marketing position, you'll have the opportunity easier compared to companies that rely on cold calling. Competitive Compensation: Enjoy above-market salaries team environment. Goal driven and effective time management. Desired Experience and Qualifications: Completed Growth opportunities. No experience required. Call centre experience is preferred. All training is provided
you to join our dynamic team In this exciting call centre-based marketing position, you'll have the opportunity easier compared to companies that rely on cold calling. Competitive Compensation: Enjoy above-market salaries team environment. Goal driven and effective time management. Desired Experience and Qualifications: Completed Growth opportunities. No experience required. Call centre experience is preferred. All training is provided
experience in a call Centre or client service environment Must have at least 2 years' call Centre experience
looking for a Call Centre Manager to join their team in Cape Town . 1. Operational Management Oversee Daily smooth running of the call centre operations, handling inbound and outbound calls efficiently. Resource Resource Allocation: Manage and allocate resources to meet call volumes and maintain service levels. Capacity Monitor and analyze performance metrics, such as call wait times, resolution rates, and customer satisfaction 2. Team Leadership Team Management: Lead and supervise a team of call centre agents, providing guidance
We have an exciting new call centre opening in Cape Town - Salt River and looking to employ candidates currently residing in Khayelitsha Cape Town as the call centre will be moving to Khayelitsha soon The purpose point of contact for Bank customers, taking inbound calls for, amongst other things, onboarding customers processing payments, responding to customer enquiries, managing customer fraud queries and complaints, resolving point of contact for Bank customers, taking inbound calls for, amongst other things, onboarding customers