Maintaining accuracy in reserves and payments while managing the lifecycle of claims is crucial. Adherence operational efficiency. You'll be responsible for managing both inbound and outbound calls, as well as other building rapport, and facilitating effective communication are key aspects of this position, aiming for standards in claims management. QUALIFICATIONS Minimum 3 years BPO operations management experience Must etiquette Ability to multi-task, prioritize and manage daily work activities ABOUT US EXL is the indispensable
FINANCE MANAGER CA (SA) Claremont/Newlands, Cape Town
Competitive Package role:
The primary focus of the Finance Manager is to manage and take full ownership of the assigned perspective. The role also supports the Senior Finance Manager in executing various financial accounting aspects
Key Responsibilities:
compliance documents and respond to tax queries.
Accounting Manager (CA(SA))
R750k-R900k per annum
Cape The successful candidate will be responsible for managing the accounting department, ensuring compliance providing strategic financial advice as well as manage trusts and investments for our clients.
the support of mail merge tools, quality data management and testing of batch generated letters and statements the day-to-day management & distribution of the employer's electronic communication to clients and synthesize it into clear, easy to understand communication & documentation
system to the team Meeting the SLA Targets Team management and Transaction/Call Monitoring Productivity regulations and information security standards Management reporting and oversight Driving Quality initiatives contributions, soliciting input, and offering personal assistance, when needed Accountable for maintaining compliance Operations Managers, AVP/SAVP for the reporting, settling unresolved issues and escalation Manager, for reporting updates, coaching, mentoring & providing assistance and support when required Subject Matter Experts/
JOB DESCRIPTION Basic Function: Manage teams and ensure customer satisfaction, Transaction/Call Monitoring reasoning skills - Required Strong ability to communicate at all levels with clarity and precision, both customer escalations etc. with excellent verbal communication skills - Required ABOUT US EXL is the indispensable achieve your goals. JOB DESCRIPTION Basic Function: Manage teams and ensure customer satisfaction, Transaction/Call reasoning skills - Required Strong ability to communicate at all levels with clarity and precision, both
will be key metrics to be focused on. Attrition management will be a prime deliverable QUALIFICATIONS Should Good communication skills • Self-initiated and zeal for continuous improvement • People management skills guidelines • Provide answer to Technical Queries and assist the team via the necessary tools • Participating providing event-based and frequency-based feedback • Assist Handling and Good at problem solving • Full time initiatives • Absence and timekeeping and behavioral management of reportees JOB DESCRIPTION Responsible for
DESCRIPTION Essential Functions Help the Training Manager oversee or coordinate the different training requirements Facilitate training classes as needed Help the Training Manager gather, measure, and analyze data to gauge the contributions, soliciting input, and offering personal assistance, when needed. Ensure compliance with internal information and ideas as presented verbally Communicate information and ideas clearly, and concisely clarifying concerns, and seeking feedback and support. Manager for the purpose of settling issues left unresolved
JOB DESCRIPTION Technical Skills Good knowledge of MS Office applications like - PowerPoint, MS Word, MS Excel, Outlook, MS Project and MS Visio Internet usage and email access SETA process and online systems SDF experience Process Specific Skills Content designing and development Ability to present