We are looking for a vibrant Quality Assurance (QA) Agent to join our team in Durban preferably with minimum of 1 year experience in a call centre environment. Design and implementation of QA scorecards for requirement). 2 years Quality Assurance experience withing a call centre environment. Familiar with data and
through providing the requested documents to our auditors. Grade 12 Qualification A will to learning Strong
through providing the requested documents to our auditors. Grade 12 Qualification A will to learning Strong
organisation. Liaising with company and business partner auditors during the audit, providing comments on findings Previous work experience in the financial services environment would be preferable.
organisation. Liaising with company and business partner auditors during the audit, providing comments on findings Previous work experience in the financial services environment would be preferable.
including executives, board members, investors, and auditors. Interpret financial data and provide explanations Foster a collaborative and high-performance work environment. Compliance and Audit: Ensure compliance with
Assist with tax audits and coordinate with external auditors. Review and analyze tax assessments and provide
Leader performance and conduct regular quality assurance checks of calls and adherence to client processes procedures. Create and maintain a high-quality work environment so team members are motivated to perform at their Centre environment 1 years' experience as an operations Manager in a call Centre environment 6-12 months' Centre environment 1 years' experience as an operations Manager in a call Centre environment 6-12 months'
account and distribute money within departments Assure expenditures are in accordance with code balances
ensure a seamless supply chain process. Quality Assurance: Ensure that all purchased products meet quality