The main purpose of the is to resolve IT related issues logged via the Service Desk, remotely and telephonically. IT Desktop and Technical Support Investigating desktop related incidents. Working with OS platforms and administrative functionalities Providing Desktop and Technical Support services Pr
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Generative AI, Scripting in ServiceNow, Virtual Agent)
ATTRIBUTES A MUST EXPERIENCE IN TRAINING FIELD AGENTS ABILITY TO MENTOR AND MOTIVATE TERTIARY MANAGEMENT
ATTRIBUTES A MUST EXPERIENCE IN TRAINING FIELD AGENTS ABILITY TO MENTOR AND MOTIVATE TERTIARY MANAGEMENT
Presentation skills
- Analyse and scope End-user authorisation roles
- Conduct Unit tests, Integration
relevant Field Service Engineer
Job Cards to be authorised and sent to customer within 2 days of job completion
Presentation skills - Analyse and scope End-user authorisation roles - Conduct Unit tests, Integration tests
documentation
Presentation skills