operate within senior management / board level Attributes •Building customer loyalty: Effectively meeting customer
operate within senior management / board level Attributes •Building customer loyalty: Effectively meeting customer
attendance at change advisory board (CAB) meetings if appropriate. Identify all customers and other key stakeholders
Wall board for inbound call management Issue Resolution: Address and resolve escalated customer issues
Wall board for inbound call management Issue Resolution: Address and resolve escalated customer issues
Design-Thinking and White-Boarding sessions with project stakeholders to develop detailed customer journeys and prototypes