Call Centre Team Leader, Illovo - Johannesburg
Market
commission
Responsible for managing the call centre sales team who process Inbound calls.
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/>Previous experience managing call centre staff
Call Centre Knowledge, Good admin skills
Lead, coach, and mentor contact centre agents and teams to achieve key performance indicators aligned aligned to company objectives. Manage contact centre agents and teams to meet set KPI targets through performance performance analysis reporting and feedback Analyze call centre data and metrics to identify trends, track performance industries 2 years in a 2IC or team leader role within a large contact centre Excellent interpersonal communication
approximate 6 people. A strong background in a call centre is a basic requirement, along with a background Management. 2 to 3 years Team Leader / Customer Service experience in a Call Centre Experience doing quality thing 2 to 3 years Team Leader / Customer Service experience in a Call Centre Experience doing quality
Collections Team Leader to manage and lead our client's Legal Collections team in a busy call center environment
approximate 6 people. A strong background in a call centre is a basic requirement, along with a background Requirements: 2 to 3 years Team Leader / Customer Service experience in a Call Centre Experience doing quality
clients Cold calling potential clients for new business Develop and maintain client relationships Coordinate sales pipeline Conduct ongoing market research Call centre experience required
are seeking a talented Call Centre Agent as well as Call Centre Team Leader to join our team and contribute Call Centre Team Leader Assist in designing debtor engagement processes with the Call Centre Manager members. Monitor and manage call centre productivity. Compile call centre feedback as needed. Conduct weekly Manage debtor engagement escalations. Achieve call centre performance KPIs. Create and implement incentive team. Call Centre Agent Contacting Debtors: Initiate contact with individuals or businesses who owe money
Manage the day-to-day activities of the Fraud Agents (working shifts 24/7) who will detect and prevent fraud (inbound and outbound) Manage the day-to-day activities of Fraud Administration Agents who will investigate and recover losses incurred due to fraud reported on customer bank accounts (online
approximate 6 people. A strong background in a call centre is a basic requirement, along with a background Requirements: 2 to 3 years Team Leader / Customer Service experience in a Call Centre Experience doing quality
implement strategies and plans for the strategic business partnering, security and facilities functions work of the Finance Business Unit in the company. The Deputy Business Unit Leader (DBUL) will advise the the company through the Business Unit Leader. STRATEGY FUNCTION • Contributes to the formulation and operations within the company. • Advise Business Unit Leader - Finance and the company on strategic issues