Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback initiatives as needed Operations Management Monitor call centre metrics and key performance indicators (KPIs) agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency making data-driven decisions Proficiency in using call centre software, CRM systems, and reporting tools
stable and reliable client experience possible. Call Centre Sales experience preferably Financial Sector speaking At least 2 years' work experience in a Call Centre Environment. Matric. Good Command of English
information is provided to the customer and that calls which cannot be resolved are escalated to correct limited to):
stable and reliable client experience possible. Call Centre Sales experience preferably Financial Sector speaking At least 2 years' work experience in a Call Centre Environment. Matric. Good Command of English
on international time zones. 1-year international call centre experience – required. R10 000 to R13 000
enhance collection performance and supervise daily call center operations, collaborating with various departments vision. Supervise daily operations of the collection call centers, collaborating with IT, Technology, Data and submit reports to the COO as required. Ensure call center performance targets are met by empowering developing the operational team. Plan and manage daily call center operations. Meet targets for speed, efficiency efficiency, sales, and quality. Efficiently manage call center operations, demonstrating great leadership
enhance collection performance and supervise daily call center operations, collaborating with various departments vision. Supervise daily operations of the collection call centers, collaborating with IT, Technology, Data and submit reports to the COO as required. Ensure call center performance targets are met by empowering developing the operational team. Plan and manage daily call center operations. Meet targets for speed, efficiency efficiency, sales, and quality. Efficiently manage call center operations, demonstrating great leadership
completion
to completion Setup of system for the conference call required by the client Accuracy in ensuring the lead on assigned conferences calls Scanning active conferences Answer any calls throughout the day including Relation calls Transferring Clients to their calls Being lead operator on any Investor Relation call Responsible
to completion Setup of system for the conference call required by the client Accuracy in ensuring the lead on assigned conferences calls Scanning active conferences Answer any calls throughout the day including Relation calls Transferring Clients to their calls Being lead operator on any Investor Relation call Responsible