Our client in the telecoms industry requires a Call Centre & Remote Support Manager in Nelspruit. The
Introduction
Our client in the telecoms industry requires a Call Centre & Remote Support Manager in Nelspruit.
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the following:
Provide quality customer service within CRM:
Handle all face-to-face enquiries to emails, web queries, posted queries/courier services, faxes within allocated time frame.
Update relevant GPAA systems.
Provide Client liaison services within the office:
Respond to escalated issues/make recommendations with regards to ongoing service improvements and
maintain a high level of institutions.
Knowledge of GEPF products and services will be an advantage
Computer literacy
Requirements
executing sales strategies, and ensuring premium service delivery. The ideal candidate will possess excellent
target and engage prospective clients through cold calling,
networking, and other lead generation activities
changes or new product developments and services.
Site & Service Support:
Collaborate with internal
internal teams such as service, deployments, CIT, marketing, and finance, to
develop compelling value
training documentation is
submitted to the service team immediately after training.
Train the