Reference: JHB000541-EM-1 Service Management Change Enablement Specialist to Support migration/transformation migration/transformation of existing IT Service Management processes and services from one platform to ServiceNow platform qualification 6 years working experience in IT Service management Strong technical knowledge in ITSM tools administering, and supporting large enterprise IT Service Management (ITSM) platforms and solutions like maintaining and continuous improvement of IT Service Management processes and practices. Extensive ServiceNow
qualification
advantageous 8 years working experience in IT Service Management Over 5 years working ServiceNow development Duties: Develop your own analytics and reports on Service Now platform Align with stakeholders to deliver deliver them their desired reports Use your Service Now experience to exercise governance on the reporting deploy your solutions with our agile toolchain. No on-call duty required at this point Monthly
advantageous
support Interaction with clients through meetings, calls and emails Handling Tickets and Tasks with the responsibility responsibility for closing the same within defined SLA's (Service Level Agreements) Responsible for troubleshooting the analysis and resolution of Production Support calls Monthly
support
Our client requires the services of an Operations Engineer (Advanced) Midrand/Menlyn/Rosslyn/Home Office practical experience of IT Infrastructure i.e., Data Centres, Networks, Servers, Storage, Platform, Middleware and visualise data sets. (Excel, Power-BI, etc.) Service Now (SNOW) understanding Ability to collaborate Interfacing with other experts with regards to IT Service Management. Ensure, drive, steer, report and improve process templates. Updating & maintaining TLM service offerings in ServiceNow. IT Process Maintenanc
Bank Covid acc - every 3 months Call Account - every 3 months Special Call account - every 3 months Period
process Regular interactions through meetings, calls and emails: with central product owners for IAR
experience in developing backend applications and services