Buyer with Technical Experience required Sourcing and Procurement of Techincal items for export as per
and technical service enquiries through inbound calls and provide end-to-end service.
Main
resolved. EDUCATION, QUALIFICATIONS
Ensure that the customers are called and the resolution is confirmed before queries
little supervision
information is provided to the customer and that calls which cannot be resolved are escalated to correct Responsibilities:
plans and proactively taking appropriate action as required. To efficiently manage and control all operational working relationships with relevant stakeholders (centre managers, suppliers, DC's) to ensure business objectives
dialler and telephony systems within the call centre to optimise call campaigns and Agent productivity Changing Escalate to Manager and Supervisor when required • Monitor Inbound calls received from SMS's, adjust dial speeds 3 years working experience in Call Centre on Predictive diallers, Call Logging and Telephony systems systems • Telephony • Reporting • Call Logging • Analytical Skills • Computer Literacy • Planning and organising
Tracker wants to act on all cancellation calls/e-mails received, with the focus on retaining the customer tools to keep our customers on board. Tracker requires the services of Retention consultant in the Retention agreements and standards. Acting on all incoming calls within the SLA. Action e-mail requests received retention request. Effective utilization of the Call rating system. Demonstrate excellent knowledge of Minimum requirement is matric. RE5 & FAIS full qualifications advantage Previous contact Centre experience
Tracker wants to act on all cancellation calls/e-mails received, with the focus on retaining the customer tools to keep our customers on board. Tracker requires the services of Retention consultant in the Retention agreements and standards. Acting on all incoming calls within the SLA. Action e-mail requests received retention request. Effective utilization of the Call rating system. Demonstrate excellent knowledge of Minimum requirement is matric. RE5 & FAIS full qualifications advantage Previous contact Centre experience
information is provided to the customer and that calls which cannot be resolved are escalated to correct limited to):
join us on this exciting UK Campaign. You will be required to assist clients in the UK with a luxurious, responsibilities:
Minimum Requirements:
(“NCA”) and the Company policies and procedures. REQUIREMENTS: Minimum Matric qualification with Maths Literacy year as a Debt Collection Agent in an outbound call centre. Currently unemployed Worked with targets and ability to handle objections and be assertive when required. Good general administration, planning and organizing