Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback initiatives as needed Operations Management Monitor call centre metrics and key performance indicators (KPIs) agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency contact centres Proven ability to work independently and efficiently manage a contact centre 7 years years of management experience in a contact centre environment (Operations) Bachelor's degree / Diploma in
incentives. Requirements: • Senior Certificate • Good verbal skills • Self-motivated • Prior call centre experience experience is required A basic salary of R 8500 p.m. loads of perks The post Call Centre Operators appeared
information is provided to the customer and that calls which cannot be resolved are escalated to correct limited to):
Job Specific Requirements / Knowledge Requirements
assigned to you. Managing inbound and outbound calls within the Service Level Agreement (SLA) Responding documented processes and procedures and ensuring First Call Resolution (FCR) Escalating cases to other departments essential 12 months Contact Centre and / or Client Services experience. Contact Centre qualification (Advantageous)
a target driven Loans Call Centre Manager to manage and develop the call centre into a competitive business responsible for the effective management of the call centre (telephonic and online) to ensure loan targets to develop the unit. Key Result Areas Ensure Call Centre meets/exceeds loan out and loan In targets Management of staff according to Company and individual requirements Manage adherence to relevant policy and procedure Contribute to and manage marketing initiatives at call centre level Compliance with rules and regulations (financial
assigned to you. Managing inbound and outbound calls within the Service Level Agreement (SLA) Responding documented processes and procedures and ensuring First Call Resolution (FCR) Escalating cases to other departments essential 12 months Contact Centre and / or Client Services experience. Contact Centre qualification (Advantageous)
a target driven Loans Call Centre Manager to manage and develop the call centre into a competitive business responsible for the effective management of the call centre (telephonic and online) to ensure loan targets to develop the unit. Key Result Areas Ensure Call Centre meets/exceeds loan out and loan In targets Management of staff according to Company and individual requirements Manage adherence to relevant policy and procedure Contribute to and manage marketing initiatives at call centre level Compliance with rules and regulations (financial
Personal Assistant required in Sandton, Johannesburg Administration Book keeping and record keeping Business
stable and reliable client experience possible. Call Centre Sales experience preferably Financial Sector speaking At least 2 years' work experience in a Call Centre Environment. Matric. Good Command of English
clients, external legal counsel, and external legal advisors representing client interests. Manage internal experience, post articles. Experience as a legal advisor in a corporate legal department or attorney in reviews Coordination of legal actions that may require external legal assistance Technical / Professional