To manage and lead the Contact Centre Team, communicating organizational goals, safety practices, and team performance. Operations: Monitor inbound and outbound calls and email responses Provide actionable procedures for logging calls Assess quality of contact centre staff performance Coordinate call calibration sessions People Management: Manage and lead the Contact Centre team Identify areas of development Coach and manage qualification Experience: 3-5 years experience in Call Centre or Customer Relationship Management
The main purpose of the is to resolve IT related issues logged via the Service Desk, remotely and telephonically. IT Desktop and Technical Support Investigating desktop related incidents. Working with OS platforms and administrative functionalities Providing Desktop and Technical Support services Pr
Reference: JHB000101-HRM-1 JOB PURPOSE AND PROFILE To develop, implement, maintain and manage an effective and efficient SCM (SCM) system and SCM function in line with the applicable legislations/regulations and approved policies whilst ensuring fair, transparent, competitive, cost effective and equ
DESIRED SKILLS, EXPERIENCE AND COMPETENCIES
- Matric/Grade 12 certificate
- A Supply Chain Management/Logistics/Procurement/Accounting/Law/ Business Administration/ Financial Public Administration or a related degree NQF level 8
- A Masters Degree (NQF 9) /SCM,
This fixed term administrative role is based in Midrand and will involve working in the QA RA Department of this medical device company. AREAS OF RESPONSIBILITY KPI DATA COLLECTION AND ANALYTICS Ensure data is provided as per approved KPI Metrics for sections under responsibility. Perform data analy
Generative AI, Scripting in ServiceNow, Virtual Agent)
Flexible hours Agile working environment POSITION: Contract until December 2026 EXPERIENCE: 4-6 Years related issues Software migration and agent distribution Attendance in rolling on-call duty 24h/7 Investigating new
Flexible hours Agile working environment POSITION: Contract until December 2026 EXPERIENCE: 8 Years related deploy your solutions with our agile toolchain. No on-call duty required at this point Important: A clear criminal Generative AI, Scripting in ServiceNow, Virtual Agent) Alternatively sound JavaScript development experience
of a telecommunications company for a 6-month contract to be based in Midrand. Role Overview: The Specialist: Using a variety of technical tools to enable First Call Resolution (FCR) in the online space – Informix Digital platforms as well as call centres and CEO's Office. Identify top service call drivers and draft suggested on boarding initiatives with customer contact centres Identify potential service improvement tools and
of a telecommunications company for a 6-month contract to be based in Midrand.
Role Overview:
The ng a variety of technical tools to enable First Call Resolution (FCR) in the online space – Informix platforms as well as call centres and CEO’s Office.