To manage and lead the Contact Centre Team, communicating organizational goals, safety practices, and performance. Operations: Monitor inbound and outbound calls and email responses Provide actionable data to internal procedures for logging calls Assess quality of contact centre staff performance Coordinate call calibration sessions People Management: Manage and lead the Contact Centre team Identify areas of development Coach and manage qualification Experience: 3-5 years experience in Call Centre or Customer Relationship Management
The main purpose of the is to resolve IT related issues logged via the Service Desk, remotely and telephonically. IT Desktop and Technical Support Investigating desktop related incidents. Working with OS platforms and administrative functionalities Providing Desktop and Technical Support services Pr
Qualifications and Skills Required:
Generative AI, Scripting in ServiceNow, Virtual Agent)
Reception duties, - 35 incoming calls per day. Answer incoming calls, and also deal with walk-in clients Fluent in both English and Afrikaans. Minimum Matric / Grade 12. Any other Admin related qualifications
Reception duties, - 35 incoming calls per day. Answer incoming calls, and also deal with walk-in clients Fluent in both English and Afrikaans. Minimum Matric / Grade 12. Any other Admin related qualifications
not yet accepted
Technical Call Centre & General Admin:
Receive breakdown
breakdown reports from customer and log the call with the relevant regional team
Immediately create
Software migration and agent distribution
- Attendance in rolling on-call duty 24/7
- Investigating
Software migration and agent distribution
- Attendance in rolling on-call duty 24h/7
- Investigating
- Software migration and agent distribution - Attendance in rolling on-call duty 24h/7 - Investigating