candidates with a technical background in our support centre to provide online and telephonic service and support alert the supervisor of any trends in customer calls, complaints, or requests. Assist with all queries Minimum 3 years in an Internet Service provider call center environment. A strong understanding of Wireless
complaints Effectively manage the customers expectations Matric or NQF level 4 / Grade 12 Additional Tertiary advantageous in Inbound / Outbound customer service contact centre role Ability to communicate in additional SA language
complaints Effectively manage the customers expectations Matric or NQF level 4 / Grade 12 Additional Tertiary advantageous in Inbound / Outbound customer service contact centre role Ability to communicate in additional SA language
(Excel, Word and Outlook) – particularly MS Excel Matric/Grade 12 A formal tertiary qualification will be
(Excel, Word and Outlook) – particularly MS Excel Matric/Grade 12 A formal tertiary qualification will be
The key to this has been to put consumers at the centre of digital journeys and build what works for them
marketing-qualified leads, by converting site traffic through calls-to-action, landing pages, and lead generation content