Call Centre Agents, Umhlanga, North Suburbs. Company Name: Clearcom Pty Ltd. Call centre agents required
We are a leading Contact Centre with numerous campaigns, each with unique requirements and standards the role of Agent Profiling Specialist. This role is pivotal in creating and refining agent profiles for practical recruitment strategies. Agent Profiling: Develop comprehensive agent profiles for each campaign, for candidate selection based on the developed agent profiles. Utilize psychometric assessment tools script readings, tailored to each campaign's needs. Train recruitment staff on the use of these guides to
Customer Support Agent, Umhlanga, North Suburbs. Company Name: Recharger Prepaid Meters. Recharger is
Careerbox Umhlanga is looking customer service agents with previous Airport Operations experience to reservations and interacting with guests, travel agents and internal departments. Book individual and group experience: Ticketing Agent/ Check-In Agent Flight Attendant/ Cabin Crew member Reservations Agent Previous experience
(performance will be measured) Product knowledge (6 weeks training will be provided) Must have good telephone etiquette
International Sales Agents
Our client a market-leading provider in the BPO BPO space is looking for International Sales Agents to join their growing international team to support responding and following up on all rescheduled calls and pending information.
(QA) Agent to join our team in Durban preferably with a minimum of 1 year experience in a call centre (including root cause), providing reporting at campaign, agent and work process levels, making recommendations Provide campaign management with reporting/analysis, training and ad-hoc coaching. Matric (National Senior Certificate years Quality Assurance experience withing a call centre environment. Familiar with data and root-cause
We are a leading Contact Centre with numerous campaigns, each with unique requirements and standards the role of Agent Profiling Specialist. This role is pivotal in creating and refining agent profiles for practical recruitment strategies. Agent Profiling: Develop comprehensive agent profiles for each campaign, for candidate selection based on the developed agent profiles. Utilize psychometric assessment tools script readings, tailored to each campaign's needs. Train recruitment staff on the use of these guides to
(performance will be measured) Product knowledge (6 weeks training will be provided) Must have good telephone etiquette
assurance checks of calls and adherence to client processes and procedures Ensure Agents and Team Leaders employees (Team Leaders) and ensure appropriate training of new employees Liaise with the client on campaign issues Work with Team Leaders to determine training needs for Agents and Team Leaders. Provide a Subject Matter issues Work with Team Leaders to determine training needs for Agents and Team Leaders. Provide a Subject Matter improvements. Ensure employees have access to appropriate training and other resources to perform their jobs. Provide